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Policies

Privacy, Pricing & Shipping

Your privacy is important to us. Look below for our privacy policies. Subject to change without notice.

Also included here are our Shipping & Return Policies. For any questions, please contact us.

Privacy Policy

Thank you for visiting the website of Mazzarella Media. Please read our privacy policy thoroughly before using the site or submitting any personal information. This Privacy Policy fully discloses how we will use any personal information collected. By using this site your are accepting the practices described in the privacy policy. These policies may be changed at any time at the discretion of Mazzarella Media, Inc. without formal notification. It is important you revisit our Privacy Policy frequently.

Important: The Privacy Practices set forth in this Privacy Policy are for this website only. If you follow links to external sites be sure to review the sites’ specific policies.

Newsletter / Updates

You are given the option to opt-in to our mailing list to receive our email newsletter and product updates. Any information you provide such as your name and email will be used only for the purpose of communication. Should you, at any point, decide to unsubscribe you will be removed from our mailing-list and database immediately.

Purchase Order Form

If you submit information via purchase order, all data will be put into our sales system to process your purchase order and to facilitate future transactions.

Online Store

To complete an order online it is necessary for Mazzarella Media to collect your personal billing and shipping information. This information will be stored in our databases to help us service your order and for any necessary communication. We never make any submitted information available to third parties. We do not sell, lease or otherwise distribute any customer information.

Cookie/Tracking Technology

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
BY EMAIL:  sales[at]mazz.com
BY PHONE TOLL-FREE: +1 (800) 583-1988 ext. 43.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Copyright Information

All Mazzarella Media materials purchased are protected by international copyright and trade mark laws. All media including video, graphics, audio, text, animations and images are the property of Mazzarella Media. As a licensee, purchasers have no ownership of the afore mentioned content. A Licensee may not copy, display, create, derivative works from, transmit, perform, modify, display or sell any information, products or acquired from www.mazz.com, except as expressly permitted under the applicable law or as described in the Terms of Use.

 

Terms of Use

Mazzarella Media programs are for instructional use. When you purchase a Mazzarella Media program, in any deliverable format, the price paid includes a public performance license, as long as no admission is charged. A public performance license is defined as “the viewing of a video in the course of face-to-face teaching activities in a classroom, library or a similar setting dedicated to instruction.” This license does not permit the transmission of the videos to other buildings or locations outside of the building that originated the transmission.

If you are interested in an open or closed transmission to multiple locations or want duplication rights, please contact Mazzarella Media for information on purchasing a multiple locations or duplication license.

 

Sales & Shipping Policy

Pricing

The prices listed on this site are for obtaining a public performance license for the video as stated in the terms of use.

Return & Exchange Policy

Due to the threat of piracy Mazzarella Media does not accept returns unless damaged. Scratched, broken, blank or non-working DVDs may be exchanged for the same product. Simply contact us at 800.583.1988 or email us at sales[at]mazz.com and you will be issued an RMA.

All Mazzarella Media sales are final

We do not offer refunds for anything other than backordered items. 
Online orders can be cancelled within 24 hours of order submission via email at sales[at]mazz.com.

Backorders

If an item ordered online is backordered we will notify you via email immediately after receiving your order. You may cancel backordered items at any time before the merchandise is shipped and a full refund will be issued.

Shipping Policy

Mazzarella Media currently offers flat rate shipping for all of our products ordered online. All online orders will be shipped within 2-3 business days of receipt of the order. Depending on chosen shipping option you can expect to receive your merchandise within 2 – 7 working days. Mazzarella Media takes no responsibility for delivery delays due to logistical or weather related delays or errors on the behalf of UPS® or the United States Postal Service. If items are not delivered or delivered in damaged condition Mazzarella Media will send replacement merchandise.

Locations & Rates

Mazzarella Media uses a flat shipping & handling rate determined for each shipping method. These rates apply only to the United States and Canada. For all orders placed outside of the US and Canada please contact us at sales[at]mazz.com or via phone at +1 (203) 427-8423 for further information and International shipping rates.

For more information please contact customer service at:

Mazzarella Media, LLC,  
90 Applegate, Unit 11 | 
Southington, CT 06489
Toll Free: +1 (800) 583-1988
International: +1 (203) 427-8423
Fax: 877.327.1671
Email: sales[at]mazz.com