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FAQ’S

Your Questions Answered

Whether you are a teacher, counselor, or administrator, Mazz Media wants to help you reach your student’s academic goals. Our award-winning productions are designed specifically to be used in the classroom setting either in a group, or individually.

If you have questions about any of our products, read below to find some commonly asked questions. If you still are not sure, visit our customer service page.

Why can I only use Paypal to complete my transaction online?


All transactions that are processed through Paypal are secure and convenient. You don’t need a Paypal account to enter your credit card info on the site. If you have a purchase order, you can also complete your checkout with your Purchase Order number. Contact us with any questions.

How do I make a purchase if I have a Purchase Order?

At checkout, simply click the button for payment with a Purchase Order. Input your Purchase Order number and complete the order.

Why are there multiple prices on your site for some products?


As a content provider we provide different types of licensing depending on how the DVD’s will be used. Our single-site license is for use at home or in a SINGLE CLASSROOM. Libraries, schools, districts and other organizations typically must purchase a multi-site license for legal presentation to students.

What are the computer specifications for this media or are these DVD’s for a DVD player only?


Our DVDs will play in any modern (past 5 years) computer. Most of our products are available through educational digital delivery services. If you do not want to subscribe to one of these hardware, web-based services we can license a digital version to your school, however the licensing pricing will be different. This is typically a service we provide to BOCES/AEA organizations. Please contact us directly for digital licensing pricing and specifications, we will accommodate this format for individual schools/districts.

Can I return opened DVD’s?


Unfortunately we cannot accept returns on opened DVDs. This is because of the prevalence of DVD copying technology in the consumer market. We will however accept opened items for exchange if the disc is damaged or non-functioning. We do not offer refunds for damaged product.

What are the computer specifications for 5 Ways to Work Things Out or are the DVD’s for a DVD player only?


Our DVDs will play in any modern (past 5 years) computer. Most of our products are available through educational digital delivery services. If you do not want to subscribe to one of these hardware, web-based services we can license a digital version to your school, however the licensing pricing will be different. This is typically a service we provide to BOCES/AEA organizations. Please contact us directly for digital licensing pricing and specifications, we will accommodate this format for individual schools/districts.

My daughter LOVES the Monkeydoos!!!! Why aren’t they available on your site?


UPDATE: We will not be carrying our preschool titles on our main website. You can purchase online at amazon.com. Sorry for the inconvenience.